Consumer right to cancel
If you buy as a consumer, you can cancel from the time you order until 14 calendar days after you, or someone you nominate, receive the goods. If a single order is delivered in parts, the period runs from receipt of the last item. You can cancel without giving a reason. Email [email protected], call 01244 638 747, or write to Sandycroft Workwear Ltd, 26 Babbage Road, Engineer Park, Sandycroft, Flintshire, CH5 2QD, with a clear statement that you wish to cancel. You can use the form below. Sending your notice before the deadline is enough.
Send your goods back
Return the goods to Sandycroft Workwear Ltd, 26 Babbage Road, Engineer Park, Sandycroft, Flintshire, CH5 2QD, within 14 calendar days of telling us you are cancelling. Include your order reference so we can identify the parcel. For a change-of-mind return, you pay the direct cost of sending the goods back. You may handle and try on goods as you would in a shop. We may reduce the refund if handling beyond that reduces their value.
Consumer refunds
For a consumer order cancelled in full under the statutory right to cancel, we refund the price paid and the cost of our standard outbound delivery. We refund by your original payment method, unless you expressly agree to another method. We do not charge a restocking or refund fee. We may wait until we receive the goods or you provide evidence that you sent them back, whichever happens first. We will refund within 14 days of that point, or within 14 days of your cancellation if we offered to collect the goods or there are no goods to return.
Faulty, damaged or incorrect goods
Contact [email protected] or 01244 638 747 if an item is faulty, damaged, incorrect or does not match its description. This is separate from a change-of-mind return. Consumers have statutory remedies, including a short-term right to reject qualifying goods within 30 days and rights to repair, replacement or refund where applicable. We cover reasonable return costs where goods are rightfully rejected. Your statutory rights apply.
Consumer cancellation form
Copy the form below or download it as a text file.
To: Sandycroft Workwear Ltd, 26 Babbage Road, Engineer Park, Sandycroft, Flintshire, CH5 2QD, [email protected] I/We give notice that I/we cancel my/our contract for the sale of the following goods: Goods: Ordered on / received on: Order number (if known): Name of consumer(s): Address of consumer(s): Signature (only if sending on paper): Date: Delete as appropriate.
Trade cancellation before dispatch
If you buy mainly for your trade, business, craft or profession, the consumer change-of-mind cancellation right does not apply. Email [email protected] or call 01244 638 747 as soon as possible with your order reference and the items to cancel. If we confirm we can stop those items before dispatch, we cancel and refund them without a restocking fee. If we cannot stop dispatch, you can request a trade return.
Trade change-of-mind returns
Contact us within 14 calendar days of receiving the items you want to return. Approval is discretionary. Goods must be unused, in resaleable condition and in their original undamaged packaging. Wait for written approval and return instructions before sending anything. We will confirm any deduction and the refund amount before you decide whether to proceed. You pay the return carriage; original delivery is not refunded on an approved trade change-of-mind return.
Trade restocking fees
For items covered by our standard rate, the fee is 20% of the price paid for the returned items before VAT and after discounts, with a £25 minimum per approved return for that range. For items handled by our other warehouse, we confirm its applicable return rate and quote our fee in writing before you agree to the return. Where that warehouse confirms a percentage charge, we add five percentage points to that rate. We do not charge an unconfirmed fee. Orders sent from more than one warehouse can have different fees for different items. Restocking deductions will not exceed the value paid for the items being returned.
When a trade restocking fee does not apply
We do not charge a restocking fee if we sent the wrong goods, the goods arrived faulty or damaged, or we cancel because we cannot supply them. Contact us promptly so we can put it right. This policy does not limit any legal or contractual remedies you have for goods that do not match the contract.